Multi-Service Business Gateway Market to Return to Growth after Slow 2009

A victim of the weak economy and job losses, market research firm, In-Stat, expects that multi-service business gateway (MSBG) shipments for enterprise branch office applications will decline in 2009, followed by slow but accelerating growth between 2009 and 2013.  MSBG shipments will directly correlate to the growth of employment and the opening of new branch offices.  MSBGs are defined as products purposely designed for small business and branch office applications that integrate multiple communication voice, data, and video functions into a single device.

In the enterprise branch office market, MSBG product optimization has been driven by the desire to avoid competing head-to-head with Cisco.  Down market, the migration of SMBs to IP technology has been stymied by the lack of hard-dollar financial savings.  With SMB/SOHO adoption of IP technology falling short of expectations, MSBG vendors have shifted their focus to other, more lucrative, niche markets.

Recent research by In-Stat found the following:

  • Replacement of data equipment is the most important trigger for MSBG purchases.  Based on US business owner survey responses, 52.4% cited “Data equipment at end of life” as a key buying decision trigger.  Opening of new offices and the addition of new employees are also major factors, but have been slowed by the current economy.  

  • Secure routers, with optional VoIP capabilities, remain the largest MSBG segment.  The deployment of SIP trunks with legacy TDM PBXs is a growing MSBG application for businesses seeking to cut telecom expenses.  VoIP quality-of-service management and monitoring, is another important MSBG application.

This Market Alert is drawn from the In-Stat research,   Worldwide MSBG Market Update (#IN0904356CT), which covers the worldwide market for MSBGs. It presents a detailed description of varying types of MSBGs, categorizing products into router-based, voice-based, and office-in-a-box MSBG devices. The research documents the impact of the global recession on the MSBG and related product segments. Current market trends and vendor strategies are discussed, along with a real-world assessment of the MSBG product segment, applications, and technology trends.

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This research is part of In-Stat's Business IP Communications Service. Growth in the business IP market has tremendous potential to disrupt the traditional telephone industry on multiple levels. Service providers, equipment manufacturers and systems integrators are increasingly offering different types of business VoIP solutions. IT managers and C-level executives recognize the cost savings and flexibility that VoIP solutions can bring to their businesses, but issues remain before comprehensive adoption takes place, such as security, integration and end-user transparency. Business adoption of IP communications will also be influenced by how companies integrate other communications functionalities, such as wireless connectivity via Wi-Fi and WiMAX, IM, and video applications.

Related In-Stat research:

US Business Spending by Size of Business and Vertical: Telecom—Wireline Voice Services

US Business Spending by Size of Business and Vertical: Telecom—Wireless Data, Handsets, and Voice

US Business VoIP Overview: Stick to Fundamentals

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