Optimal customer support is the main focus of the new website from drive specialist Nanotec Electronic. At its core is the new online configurator. In just a few clicks, customers can assemble a motor solution that precisely meets their needs, complete with a brake, encoder and planetary gearbox. The configurator ensures that the ordered components all fit together to form the best possible drive solution.
The full range of information needed on a product can be accessed right from the product page: data sheets, speed and torque curves, prices and available product combinations. Users are promptly shown the delivery date of the required motor in the desired quantity. A single mouse click opens the online configurator, which guides customers effortlessly through the ordering process – or the product is placed directly into the shopping cart.
"Information that a customer needs should be no more than a few clicks away." This was the stated objective of the "New Website" development project. CAD drawings, data sheets, manuals and software downloads – all of this and more is accessible online, both directly on each product page and in the support and download area. Detailed tutorials and a comprehensive FAQ provide support during set up and installation.