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Telecoms: mobile phone customers entitled to protection from data-roaming "bill shock" as from 1 st March 2010

Mon, 03/01/2010 - 4:24am
European Commission

As from 1st March 2010, European mobile phone operators are obliged under EU roaming rules to offer their customers a cut-off limit facility to protect them from 'bill shocks' for surfing the Internet with their mobile phones and laptops while travelling in other EU countries. Under the roaming rules adopted by the EU's Council of Ministers and European Parliament in June 2009 (see IP/09/1064 and MEMO/09/309 ), this cut-off mechanism will, following a warning, cut consumers' mobile connection to the internet while abroad when their bill reaches a specified limit.

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